Building your first map

When you first create your Reciprocal.dev account you’ll find an existing user journey map called ‘Chocolatebox’ that you can use to explore how these concepts work together and allow you dissect the bigger picture the map shows into more manageable sections that allows you and your team to have meaningful conversations around.

You can create, delete and edit your maps within the account management section of Reciprocal.dev. You can also access this at any time by clicking the logo in the top-left of the editor screen.

When you build your first map it’s easiest to start with creating a set of steps and connections before adding the other information.

An example user journey map

Add Steps to your Journey

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Steps can be added by selecting the ‘Step Gallery’ tool from the left hand toolbar.

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In the Step Gallery are four types of Steps you can create:

  • Mobile Step - A mobile device that you can upload an image for
  • Desktop Step - A desktop device that you can upload an image for
  • Decision - A text box that you can use to represent a decision point, similar to those in a flow chart
  • Sticky note - A text box that looks like a sticky note, you can use this for a multitude of purposes

From the Step Gallery you can drag a Step onto the map and drop it where you’d like to create it or you can double click the Step Gallery icon to create a new step in the centre of your map.

Editing the Step's properties

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If you create the wrong type of step you can always change the type in the Step Editor by clicking the Step once it’s on the map.

The Step Editor allows you to amend the Step’s properties:

  • Name - A name for the Step so it’s easier to understand it’s purpose
  • Step Type - The type of Step based on the same types as the Step Gallery contains
  • Step Colour - The colour used for the Step
    • For device based Steps this will be the colour of the frame around the Step image
    • For text based Steps this will be the background colour of the Step
  • Image - Only available for device based Steps, allows you to upload the image shown within the frame
  • Note/Decision Text - Only available for text based Steps, allows you to set the text shown in the Step
    • You can also edit this text by double clicking the text on the Step on the map
  • Font Size - Only available for text based Steps, allows you to set the size of the text in the Step
  • Text Colour - Only available for text based Steps, allows you to set the colour of the text in the Step
  • Linked User Journeys - Allows you to define one or more User Journeys that the Step is associated with
  • Linked Test Cases - Allows you to define one or more Test Cases that the Step is associated with

Link your steps together with Connections

Connections can be created between two Steps on the map by first selecting the Step that you want the Connection to start from. When selected the Step will have a set of anchor points on each side, dragging one of these anchor points will begin creating the Connection (you’ll see a preview as you drag).

If you release your drag over another Step on the map it will create a new Connection between the two Steps. If you release your drag outside of another Step then no Connection will be created.

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Editing the Connection's path

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Once you’ve created a Connection you can edit it’s line in the following ways:

  • Moving it’s start and end (highlighted in Blue) -This will update the respective offset from the Step and can be used to move the start point to a button on a device Step to better indicate the action a user takes to trigger the move to the end Step
  • Moving it’s middle control point (highlighted in Green) - This will update the line and can be useful if your Connection would obscure another Step on the map
  • Moving the first and last control points (highlighted in Purple) - These control points are situated next to the start and end of the line, dragging these will create a new section in the line allowing you to better position the line around your map’s other Steps and Connections

Editing the Connection's properties

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You can edit the properties of a Connection using the Connection Editor, accessible by selecting a connection by clicking it.

The Connection Editor allows you the amend the following properties:

  • Name - A name for the Connection so it’s easier to understand it’s purpose
  • Connection Type - Change the style of the Connection to indicate if it helps the user progress through a journey or go back
  • Connection Colour - The colour of the Connection line and label background
  • Connection Label Text - Shown when a Connection has a label, sets the text for that Label
  • Create Connection Label button - Shown when a Connection doesn’t have a Label, createa a Label for a Connection
  • Linked User Journeys - Allows you to define one or more User Journeys that the Step is associated with
  • Linked Test Cases - Allows you to define one or more Test Cases that the Step is associated with

Save your map

Once you’ve created your Steps and Connections click the ‘Save Changes’ button in the top left tool bar to save them.

Ready to dive in

Create a free Reciprocal.dev account today